Returns & Shipping Terms
Here at Republican Legion, we are committed to providing excellence in everything we do. We take pride in maintaining great customer service for all of our customers. Sometimes though, it is possible that an order could be inaccurate, incomplete, or damaged by mistake. We also realize that, for whatever reason, products may fail to meet your expectations, and for all of this we sincerely apologize for the inconvenience it can cause. We commit to doing everything humanly possible to make the situation right! We beg your patience and understanding, as a small, American company. We are not using robotics or artificial intelligence, but actual humans working around the clock 6 days a week to ensure your satisfaction and enjoyment of our conservative products! Please allow us the opportunity to make it right.
We also really appreciate your positive reviews on Facebook, Google, and BBB!
If you receive a product from us that is damaged, please email email@example.com to receive further instruction.
If the package you receive from us is incomplete or contains products you did not order, please email us at firstname.lastname@example.org. Every effort will be made to ensure that you get the product you ordered. However, there are times when we can no longer obtain items from our suppliers. In this case, we reserve the right to substitute a similar item at our discretion.
In the event that you wish for a different item or size than purchased, please email email@example.com to receive further instruction.
**Please include $5.00, made payable to Republican Legion to cover a portion of the costs to ship the exchange item to you.**
In the event that you are simply not wanting to keep your purchase, please email firstname.lastname@example.org to receive further instruction.
Returning items must be returned and received by us in order to receive a refund or store credit of any kind.
Return to Sender / Refused
If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be re-shipped after shipping cost payment has been submitted. This cost will be assessed by our Customer Service staff and will cover the cost to reship as well as the cost USPS charged to return the package to us.
If the customer does not wish for the package to be re-shipped, a refund will be processed minus a 10% restocking fee, the initial shipping cost, and the cost for shipment return.
Packages refused may never reach us for a credit due to USPS policies. We highly recommend if you wish to return an order or item that you ship it back to us through regular mail with ample packing material, and ensure you have selected tracking method to ensure we receive it to give a credit or refund, where applicable.
Please carefully confirm your address and purchase information is correct prior to the submission your order, as once an order is submitted it is unable to be altered or changed. We work very quickly to ensure all orders ship immediately, and your order may already have shipped before we are aware of a requested change.
USPS Priority – generally takes 2-7 business days for the package to be delivered to recipient address provided, AFTER processing for shipment.
Media Mail – generally takes 5-10 business days time to deliver. If your package is primarily media (Books/DVDs), this method may be used. If you need an item shipped faster than this period please email customer service staff for expediting options and additional costs.
We do not provide delivery timeframe guarantees; we DO guarantee that your order will be shipped and that if there is any issue whatsoever we will do everything humanly possible to ensure your satisfaction. Should you have any issue with your order once it has shipped, please contact your local postal office/carrier tracking number to be provided delivery information as once an order ships from our warehouse it is no longer within our access.
Your payment will be automatically processed at the time of checkout to secure the items in your order to your name, and your bank or credit card account will immediately reflect this transaction. We do not hold onto or have access to card information or have the ability to delay processing payment. If you are not charged immediately for the order placed, it would not be submitted, and you would not receive your desired items.
Once your payment has been taken, your order is submitted for shipment, and is not able to be changed, altered, or canceled.
Discounts and pricing alterations are applicable on future orders, and will not apply to previously placed orders. We are not able to offer price matching, as we continually run sales and discounts and have a variety of coupon codes to take advantage of during every order.
Please note that if you receive a coupon code from our site or a discount given by email, you will need to enter the code during checkout prior to submitting your order for it to apply to your order.
We do not have staff for phone support at this time so email is the only (and quickest) method of reaching customer service! Thank you for understanding! You can contact us via email at email@example.com. Please allow up to 48 hours for your personalized response before contacting multiple times, as we answer every inquiry in the order in which it is received as quickly as humanly possible.